1. Introduction
Achiral AI ("we," "us," or "our") is a product owned and operated by Swizzle Inc. and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant platform and related services (the "Service").
This Privacy Policy should be read in conjunction with our Terms of Service and Data Processing Policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company information, billing details
- Organization Data: Organization profile, team members, workspace configuration, projects
- AI Usage Data: Conversations with AI assistants, uploaded documents, chat history, fine-tuning data
- Communication Data: Messages, support tickets, feedback, and correspondence
- Payment Information: Billing address, payment method details (processed by third-party providers)
2.2 Information We Collect Automatically
- Usage Data: How you interact with our Service, features used, time spent
- Technical Data: IP address, browser type, device information, operating system
- Log Data: Server logs, error reports, performance metrics
- Cookies and Tracking: Session cookies, analytics cookies, preference settings
2.3 Information from Third Parties
- Integration Partners: Data from connected services and tools you authorize
- AI Infrastructure: We use self-hosted inference and a self-hosted vector database with no external AI providers
3. How We Use Your Information
We use your information to:
- Provide the Service: Enable AI assistant conversations, process documents, generate responses
- AI Fine-Tuning: Create organization-specific model adaptations (data remains isolated in your tenant)
- Customer Support: Respond to inquiries, troubleshoot issues, provide assistance
- Billing and Payments: Process subscriptions, send invoices, manage accounts
- Communication: Send service updates, security alerts, marketing communications (with consent)
- Security: Detect fraud, prevent abuse, protect our systems and users
- Legal Compliance: Comply with applicable laws and regulations
- Business Operations: Analytics, research, product development, business intelligence
4. Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
To exercise your rights, contact us at [email protected] or through your account settings.
5. Data Security
We implement enterprise-grade security measures to protect your information:
- Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access, multi-factor authentication
- Infrastructure Security: Self-hosted Kubernetes, network segmentation, Cloudflare Tunnel
- Regular Audits: Security assessments, penetration testing, compliance audits
- Incident Response: 24/7 monitoring, breach notification protocols
6. Data Retention
We retain your information for as long as necessary to:
- Provide the Service and maintain your account
- Comply with legal obligations and resolve disputes
- Improve our Service and AI models (using anonymized data)
Account data is typically retained for 3 years after account closure. You can request earlier deletion of your data subject to legal requirements.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
8. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
