Billing & Refunds Policy

This Billing and Refunds Policy explains how Achiral AI handles subscriptions, invoices, cancellations, credits, and refund requests for the Achiral AI service.

If your organization signs an order form, statement of work, data processing addendum, or other written agreement with Achiral AI, that agreement controls where it conflicts with this policy.

Self-service subscriptions are billed in advance on a monthly or annual basis. Annual subscriptions are billed for the full annual term unless a written agreement states otherwise.

Achiral AI uses fixed memory-bucket pricing. Plan prices are based on the selected plan tier, memory capacity, and organizational account limits, not per-token metering.

All prices are listed in U.S. dollars unless stated otherwise. Taxes may be added where required by law.

Self-service payments are processed through our payment provider. We do not store full card numbers on Achiral AI systems.

Sales-led and enterprise plans may be invoiced under separate payment terms, including purchase orders, ACH, or wire transfer, when approved in writing.

You may cancel a self-service subscription through the product or by contacting billing support. Cancellation stops future renewals but does not automatically refund the current billing period.

After cancellation, the service remains available until the end of the paid term unless access is suspended for non-payment, misuse, security risk, or another reason described in our Terms of Service.

Data export and retention after cancellation are governed by the Terms of Service, Privacy Policy, and any applicable written agreement.

Subscription fees are generally non-refundable once a billing period begins, except where required by law or expressly approved by Achiral AI.

For first-time self-service subscriptions, Achiral AI may review refund requests submitted within 30 days of the initial paid subscription start date. Approval is not automatic and may depend on account status, usage, onboarding work already performed, abuse risk, and applicable law.

Setup fees, implementation work, AI Shepherd services, custom development, professional services, enterprise onboarding, usage already consumed, and third-party pass-through costs are not refundable unless a written agreement states otherwise.

If we confirm a duplicate charge, billing error, or service credit owed under an applicable SLA, we may issue a refund, account credit, or invoice adjustment.

Plan upgrades may take effect immediately and may be billed on a prorated basis. Downgrades usually take effect at the next renewal unless Achiral AI approves a different arrangement.

If payment fails, we may retry the payment method on file and notify account administrators. Continued non-payment may result in restricted access, suspension, or cancellation.

You remain responsible for unpaid amounts, taxes, and approved invoice charges incurred before cancellation or suspension.

Expand and higher tiers, custom infrastructure arrangements, negotiated SLAs, and enterprise contracts are governed by the applicable order form or written agreement.

Enterprise refunds, credits, service-level remedies, and termination rights are handled according to the signed agreement. This page does not override those terms.

For billing questions, invoice corrections, cancellations that require support, or refund review, contact [email protected] from an administrator email associated with the account.

Include the organization name, billing email, invoice or subscription identifier, and a short description of the issue. We may ask for additional information before completing review.