Refunds & Payments Policy

1. Payment Terms

1.1 Subscription Billing

• Subscription fees are billed in advance on a monthly or annual basis
• Payment is due immediately upon subscription activation
• Automatic renewal occurs unless cancelled before the renewal date
• All prices are in USD unless otherwise specified

1.2 Accepted Payment Methods

• Major credit cards (Visa, MasterCard, American Express)
• ACH bank transfers (for annual subscriptions)
• Wire transfers (for enterprise customers)
• Purchase orders (for qualified enterprise customers)

1.3 Failed Payments

If a payment fails, we will:

• Attempt to process payment up to 3 times over 7 days
• Send email notifications about failed payment attempts
• Suspend service access after 7 days of failed payments
• Cancel subscription after 30 days of non-payment

2. Refund Policy

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new customers:

• Available for first-time subscribers only
• Must be requested within 30 days of initial subscription
• Full refund of the first payment period
• No questions asked policy

2.2 Pro-Rated Refunds

Pro-rated refunds may be available in the following circumstances:

• Service Downtime: Extended outages exceeding SLA commitments
• Billing Errors: Incorrect charges or duplicate payments
• Plan Downgrades: Mid-cycle plan changes (credit applied to next billing)
• Account Termination: Service termination by Achiral AI due to our error

2.3 Non-Refundable Items

The following are not eligible for refunds:

• Setup fees and one-time charges
• Custom development or professional services
• Third-party integrations or add-ons
• Subscriptions cancelled after the 30-day guarantee period
• Partial month usage (except for pro-rated circumstances above)

3. Subscription Management

3.1 Plan Changes

• Upgrades: Take effect immediately with pro-rated billing
• Downgrades: Take effect at the next billing cycle
• Annual to Monthly: Change takes effect at renewal
• Monthly to Annual: Immediate change with credit for unused monthly period

3.2 Cancellation

• Cancel anytime through your account dashboard
• Service continues until the end of the current billing period
• No refund for the current billing period (except 30-day guarantee)
• Data export available for 30 days after cancellation

4. Enterprise Billing

4.1 Custom Contracts

Enterprise customers may have custom billing terms including:

• Net 30 payment terms
• Annual invoicing
• Purchase order requirements
• Custom refund policies

4.2 Volume Discounts

• Available for annual subscriptions
• Multi-year agreements eligible for additional discounts
• Volume pricing based on number of apps or users
• Contact sales for custom pricing

5. Taxes and Fees

5.1 Sales Tax

• Sales tax applied based on billing address
• Tax rates determined by local jurisdiction
• Tax-exempt organizations must provide valid exemption certificates
• International customers may be subject to VAT or local taxes

5.2 Processing Fees

• Credit card processing fees included in subscription price
• Wire transfer fees may apply for international payments
• Chargeback fees: $25 per disputed transaction
• Failed payment fees: $5 per failed attempt after the first

6. Refund Process

6.1 How to Request a Refund

1. Contact our support team at [email protected]
2. Provide your account email and reason for refund request
3. Include any relevant documentation or screenshots
4. Allow 3-5 business days for review and processing

6.2 Refund Timeline

• Credit Cards: 5-10 business days after approval
• ACH/Bank Transfer: 7-14 business days after approval
• Wire Transfer: 10-15 business days after approval
• PayPal: 3-5 business days after approval

7. Dispute Resolution

If you have a billing dispute:

1. Contact our billing team first at [email protected]
2. Provide detailed information about the disputed charge
3. We will investigate and respond within 5 business days
4. If unresolved, disputes may be escalated to management
5. Chargebacks should be a last resort after attempting resolution

8. Price Changes

• We may change subscription prices at any time
• Existing customers receive 30 days advance notice
• Price changes apply at the next billing cycle
• Customers may cancel before price increase takes effect
• Annual subscriptions are protected from price changes during the term

9. Contact Information

For billing questions or refund requests: