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© 2026 Achiral AI (A Swizzle Inc. Company). All rights reserved.

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Frequently Asked Questions

Everything you need to know about deploying private AI infrastructure with Achiral AI. Can't find your answer? Contact our team.

Getting Started

What is a Chiro instance?
A Chiro instance is your own private AI instance—a language model provisioned exclusively for your organization. Your training data, conversations, and embeddings are logically isolated from every other customer. No one else can access your data, and it is never used to train or improve models for anyone else.
How quickly can I get started?
Your Chiro instance is provisioned automatically within minutes of signing up. Connect your data sources, invite your team, and you are ready to go. No infrastructure setup or ML expertise required.
Do I need machine learning expertise?
No. We assign a dedicated Shepherd—an AI training expert—to help you fine-tune your Chiro. You provide the business context and examples; the Shepherd handles the technical side. Learn more about features →

Privacy & Security

How is my data kept private?
Every Chiro instance runs in its own logically isolated tenant (subdomain). Your training data, embeddings, and conversations are fully separated from other customers at the data layer. Your data is never shared, never mixed, and never used to train models for anyone else.
Is my data used to improve your foundation models?
No. Your data belongs to you. It stays within your isolated tenant and is never fed back into foundation model training or used to benefit other organizations in any way.
What compliance standards do you support?
Our architecture is designed for compliance-sensitive industries. Logical tenant isolation, encrypted storage, and strict access controls support HIPAA-ready and GDPR-ready deployments. Contact us for details on your specific regulatory requirements.

Pricing & Plans

How does pricing work?
Achiral AI offers three plans: Spark ($149/mo) for small teams up to 5 users, Seed ($599/mo) for growing teams up to 25 users, and Scale ($1,999/mo) for teams up to 100 users. Annual billing saves you two months. No hidden fees, no per-token charges. View pricing →
What are the tier differences?
Plans differ by team size, context window, and fine-tuning access. Spark includes a 2K context window with a pre-trained Chiro and monthly model updates. Seed adds a 4K context window, quarterly fine-tuning, custom knowledge base (RAG), and priority support. Scale includes a 6K context window, monthly fine-tuning, and advanced RAG. All tiers include logically isolated data storage. See pricing details →
Is there a free trial?
We offer a 7-day trial with full feature access. A credit card is required to start your trial. If it is not the right fit, cancel before the trial ends and you will not be charged.
Can I upgrade or switch plans later?
Yes. You can upgrade, downgrade, or switch between monthly and annual billing at any time. Changes are prorated on your next invoice.

Technical & Integration

What is Shepherd-guided training?
We assign a dedicated Shepherd—an ML expert—to your organization. Your Shepherd guides the fine-tuning process, turning your feedback and business data into training improvements. Your Chiro gets smarter over time without requiring ML skills from your team.
What is RAG and do I need it?
RAG (Retrieval-Augmented Generation) lets your Chiro pull context from your documents, wikis, and knowledge bases when answering questions. If your team needs AI that stays current with internal information, RAG is essential. It is included on Seed and Scale plans.
Can I integrate with my existing tools?
Yes. Achiral AI provides REST API access with OpenAI-compatible endpoints. Integrate with your apps, workflows, and internal tools using standard HTTP calls. Webhooks are supported for real-time event updates.

Support & Reliability

What kind of support do you offer?
All plans include access to documentation and community resources. Seed and Scale plans include priority support with faster response times. Every organization also gets a dedicated Shepherd for hands-on guidance with training and fine-tuning.
How do you handle updates and maintenance?
We perform rolling updates with zero downtime. Your Chiro continues serving requests while updates are applied in the background. You control when to adopt new model versions, and rollback is available if needed.

Still have questions?

Our team is here to help. Get answers from real humans who understand AI infrastructure.

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