Get help with Achiral AI.
Paid plans include an assigned AI Shepherd — a human AI/ML expert who handles setup, memory quality, inference tuning, and connector issues for your team.
What support covers
Setup & onboarding
Account configuration, team invites, role setup, tool connections, and first memory formation.
Memory & retrieval quality
Investigating when Chiro misses context, over-remembers the wrong thing, or needs memory correction.
Inference & AI behavior
Tuning when answers are shallow, misaligned, too verbose, or not domain-aware enough.
Connectors & workflows
Diagnosing connector issues, approval paths, action behavior, and workflow gaps.
Support by plan
All plans include documentation and community resources. Paid plans add faster response times and an assigned Shepherd.
Free & Spark
1–10 seats
Seed & Rise
11–50 seats
Boost & Scale
51–250 seats
Expand+
251+ seats
Response times are for business-impacting issues. See the full SLA →
What is an AI Shepherd?
A human AI/ML expert assigned to your organization. They don't just answer tickets — they investigate why Chiro behaved the way it did, what memory it used, and how to make it better.
- Named expert assigned to your team
- Proactive memory and inference quality review
- Human judgment when AI behavior needs investigation
- Continuous improvement from real support conversations
Want to become an AI Shepherd?
Shepherds are independent AI/ML experts who help organizations adopt Achiral. If you want to help teams operationalize AI memory, learn about the program.
Learn about the Shepherd program