Achiral AI is a privacy-first AI platform built for small and medium businesses. It provides dedicated LLM infrastructure with complete data isolation at SMB-friendly pricing. Companies deploy custom AI assistants trained on their data in 48 hours without ML expertise. Starting at $99/month with enterprise-grade security (SOC 2 Type II).

How fast can I deploy AI assistants with Achiral?

Achiral AI deploys custom AI assistants in 48 hours. The platform automates infrastructure provisioning, model configuration, and security setup. No ML expertise required.

Is Achiral AI secure for enterprise data?

Yes. Achiral AI provides complete data isolation with self-hosted deployment. The platform is SOC 2 Type II compliant, HIPAA-ready, and supports air-gapped installations. Your data never leaves your infrastructure.

What AI models does Achiral support?

Achiral supports Llama 3.2, Qwen 2.5, Gemma 3, and Mixtral models with LoRA/QLoRA fine-tuning. The platform includes advanced features: RAG, function calling, structured output, quantization (4-bit/8-bit), and multilingual generation for 100+ languages.

How much does Achiral AI cost?

Achiral AI offers affordable pricing for small and medium businesses: $99/month (Spark tier) for startups and small teams with 5 AI assistants, $299/month (Seed tier) for growing companies with unlimited assistants, and $999/month (Growth tier) for established businesses needing dedicated infrastructure. All plans include enterprise-grade security.

Service Level Agreement

1. Service Availability

1.1 Uptime Commitment

99.9% Monthly Uptime Guarantee

Maximum 43.8 minutes of downtime per month

1.2 Service Tiers

Plan	Uptime SLA	Support Response	Credits
Starter	99.5%	48 hours	5% monthly credit
Professional	99.9%	24 hours	10% monthly credit
Enterprise	99.95%	4 hours	15% monthly credit

2. Support Response Times

2.1 Severity Levels

Critical (Severity 1)

Complete service outage or data loss

Response: 1 hour | Resolution target: 4 hours

High (Severity 2)

Major feature unavailable or significant performance degradation

Response: 4 hours | Resolution target: 24 hours

Medium (Severity 3)

Minor feature issues or moderate performance impact

Response: 24 hours | Resolution target: 72 hours

Low (Severity 4)

General questions, feature requests, or cosmetic issues

Response: 48 hours | Resolution target: 5 business days

3. Performance Standards

3.1 API Performance

Response Time: 95% of API calls respond within 500ms
Throughput: Support for 1000+ requests per minute per customer
Error Rate: Less than 0.1% error rate for API calls
Data Processing: Review analysis completed within 5 minutes

3.2 AI Model Performance

Sentiment Analysis: 95%+ accuracy on review sentiment
Keyword Recommendations: Updated within 24 hours of market changes
Predictive Analytics: 72-hour advance warning for performance issues
Response Generation: Draft responses available within 30 seconds

4. Maintenance and Updates

4.1 Scheduled Maintenance

Scheduled during low-usage periods (typically Sunday 2-6 AM EST)
Minimum 48 hours advance notice for planned maintenance
Maximum 4 hours per month for scheduled maintenance
Emergency maintenance may occur with minimal notice

4.2 Software Updates

Security updates deployed immediately
Feature updates deployed during maintenance windows
Backward compatibility maintained for API versions
Advance notice for breaking changes (minimum 30 days)

5. Data Backup and Recovery

5.1 Backup Schedule

Real-time: Continuous replication to secondary systems
Daily: Full database backups retained for 30 days
Weekly: Archive backups retained for 1 year
Monthly: Long-term archive backups retained for 7 years

5.2 Recovery Objectives

Recovery Time Objective (RTO): 4 hours maximum
Recovery Point Objective (RPO): 1 hour maximum data loss
Disaster Recovery: Full service restoration within 24 hours
Data Integrity: 99.999% data durability guarantee

6. Security Standards

Encryption: AES-256 at rest, TLS 1.3 in transit
Access Control: Multi-factor authentication required
Monitoring: 24/7 security monitoring and alerting
Compliance: SOC 2 Type II, GDPR, CCPA compliant
Penetration Testing: Quarterly security assessments
Incident Response: Security incidents addressed within 1 hour

7. Service Credits

7.1 Credit Calculation

Monthly Uptime	Service Credit
Less than 99.9%	10% of monthly fee
Less than 99.5%	25% of monthly fee
Less than 99.0%	50% of monthly fee
Less than 95.0%	100% of monthly fee

7.2 Credit Process

Credits must be requested within 30 days of the incident
Credits are applied to the next billing cycle
Maximum credit per month: 100% of monthly subscription fee
Credits do not extend subscription terms

8. Exclusions

This SLA does not apply to service interruptions caused by:

Scheduled maintenance (with proper notice)
Customer's internet connectivity or equipment issues
Third-party service failures (app stores, payment processors)
Force majeure events (natural disasters, government actions)
Customer's violation of Terms of Service
DDoS attacks or other malicious activities
Beta or experimental features

9. Monitoring and Reporting

Status Page: Real-time service status at status.achiral.ai
Incident Reports: Detailed post-mortem reports for major incidents
Monthly Reports: SLA performance reports available to enterprise customers
Metrics Dashboard: Real-time performance metrics in customer portal

10. Contact Information

For SLA-related questions or to request service credits:

Technical Support

Email: [email protected]

Emergency: +1-800-ACHIRAL (24/7)

Status Page: status.achiral.ai

1. Service Availability

1.1 Uptime Commitment

99.9% Monthly Uptime Guarantee

Maximum 43.8 minutes of downtime per month

1.2 Service Tiers

Plan	Uptime SLA	Support Response	Credits
Starter	99.5%	48 hours	5% monthly credit
Professional	99.9%	24 hours	10% monthly credit
Enterprise	99.95%	4 hours	15% monthly credit

2. Support Response Times

2.1 Severity Levels

Critical (Severity 1)

Complete service outage or data loss

Response: 1 hour | Resolution target: 4 hours

High (Severity 2)

Major feature unavailable or significant performance degradation

Response: 4 hours | Resolution target: 24 hours

Medium (Severity 3)

Minor feature issues or moderate performance impact

Response: 24 hours | Resolution target: 72 hours

Low (Severity 4)

General questions, feature requests, or cosmetic issues

Response: 48 hours | Resolution target: 5 business days

3. Performance Standards

3.1 API Performance

Response Time: 95% of API calls respond within 500ms
Throughput: Support for 1000+ requests per minute per customer
Error Rate: Less than 0.1% error rate for API calls
Data Processing: Review analysis completed within 5 minutes

3.2 AI Model Performance

Sentiment Analysis: 95%+ accuracy on review sentiment
Keyword Recommendations: Updated within 24 hours of market changes
Predictive Analytics: 72-hour advance warning for performance issues
Response Generation: Draft responses available within 30 seconds

4. Maintenance and Updates

4.1 Scheduled Maintenance

Scheduled during low-usage periods (typically Sunday 2-6 AM EST)
Minimum 48 hours advance notice for planned maintenance
Maximum 4 hours per month for scheduled maintenance
Emergency maintenance may occur with minimal notice

4.2 Software Updates

Security updates deployed immediately
Feature updates deployed during maintenance windows
Backward compatibility maintained for API versions
Advance notice for breaking changes (minimum 30 days)

5. Data Backup and Recovery

5.1 Backup Schedule

Real-time: Continuous replication to secondary systems
Daily: Full database backups retained for 30 days
Weekly: Archive backups retained for 1 year
Monthly: Long-term archive backups retained for 7 years

5.2 Recovery Objectives

Recovery Time Objective (RTO): 4 hours maximum
Recovery Point Objective (RPO): 1 hour maximum data loss
Disaster Recovery: Full service restoration within 24 hours
Data Integrity: 99.999% data durability guarantee

6. Security Standards

Encryption: AES-256 at rest, TLS 1.3 in transit
Access Control: Multi-factor authentication required
Monitoring: 24/7 security monitoring and alerting
Compliance: SOC 2 Type II, GDPR, CCPA compliant
Penetration Testing: Quarterly security assessments
Incident Response: Security incidents addressed within 1 hour

7. Service Credits

7.1 Credit Calculation

Monthly Uptime	Service Credit
Less than 99.9%	10% of monthly fee
Less than 99.5%	25% of monthly fee
Less than 99.0%	50% of monthly fee
Less than 95.0%	100% of monthly fee

7.2 Credit Process

Credits must be requested within 30 days of the incident
Credits are applied to the next billing cycle
Maximum credit per month: 100% of monthly subscription fee
Credits do not extend subscription terms

8. Exclusions

This SLA does not apply to service interruptions caused by:

Scheduled maintenance (with proper notice)
Customer's internet connectivity or equipment issues
Third-party service failures (app stores, payment processors)
Force majeure events (natural disasters, government actions)
Customer's violation of Terms of Service
DDoS attacks or other malicious activities
Beta or experimental features

9. Monitoring and Reporting

Status Page: Real-time service status at status.achiral.ai
Incident Reports: Detailed post-mortem reports for major incidents
Monthly Reports: SLA performance reports available to enterprise customers
Metrics Dashboard: Real-time performance metrics in customer portal

10. Contact Information

For SLA-related questions or to request service credits:

Technical Support

Email: [email protected]

Emergency: +1-800-ACHIRAL (24/7)

Status Page: status.achiral.ai

Service Level Agreement

1. Service Availability

1.1 Uptime Commitment

1.2 Service Tiers

2. Support Response Times

2.1 Severity Levels

Critical (Severity 1)

High (Severity 2)

Medium (Severity 3)

Low (Severity 4)

3. Performance Standards

3.1 API Performance

3.2 AI Model Performance

4. Maintenance and Updates

4.1 Scheduled Maintenance

4.2 Software Updates

5. Data Backup and Recovery

5.1 Backup Schedule

5.2 Recovery Objectives

6. Security Standards

7. Service Credits

7.1 Credit Calculation

7.2 Credit Process

8. Exclusions

9. Monitoring and Reporting

10. Contact Information

Related Policies

Terms of Service

Refunds & Payments

Service Level Agreement

1. Service Availability

1.1 Uptime Commitment

1.2 Service Tiers

2. Support Response Times

2.1 Severity Levels

Critical (Severity 1)

High (Severity 2)

Medium (Severity 3)

Low (Severity 4)

3. Performance Standards

3.1 API Performance

3.2 AI Model Performance

4. Maintenance and Updates

4.1 Scheduled Maintenance

4.2 Software Updates

5. Data Backup and Recovery

5.1 Backup Schedule

5.2 Recovery Objectives

6. Security Standards

7. Service Credits

7.1 Credit Calculation

7.2 Credit Process

8. Exclusions

9. Monitoring and Reporting

10. Contact Information

Related Policies

Terms of Service

Refunds & Payments