Zendesk
Achiral AI is a privacy-first collaborative AI platform for businesses, built on enterprise-grade, self-hosted, compliance-ready infrastructure. The Zendesk connector brings Zendesk activity into Chiro's organizational knowledge.
Connection details
- Ingestion method: Webhook
- Auth: OAuth 2.0 — access token (long-lived)
- Events ingested: Ticket created, ticket updated, ticket comments
What Chiro sees
Ticket lifecycle events — creation, updates, and comments — from your Zendesk subdomain.
How to connect
- Sign in to your organization dashboard.
- Open the Integrations tab.
- Find Zendesk in the connector catalog and click Connect.
- Complete the OAuth flow — you will be redirected to Zendesk to authorize access.
- On success the status changes to Active.
If the connector enters an Error state, click Reconnect to re-run the OAuth flow with a fresh token.
Technical notes
Zendesk requires your subdomain (e.g. yourcompany.zendesk.com) during the connect flow. Achiral embeds the organization ID as a query param in the webhook URL for routing. Payloads are verified with X-Zendesk-Webhook-Signature (HMAC-SHA256) when a signing secret is configured.
Limits
Only conditional_ticket_events subscriptions are registered. Chat, voice, and Talk events are not ingested.
Official documentation
Zendesk developer documentationRelated pages
- Integrations overview — all 12 connectors at a glance.
- Organizations — the admin surface where connectors are managed.
- MCP servers — bring in tools not on this list.
Reviewed 2026-04-29 for Achiral AI v3.6.1.